Onini Returns & Refund Policy – Hassle-Free & Worry-Free
Order Cancellation
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You can cancel your order within 48 hours of placing it.
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Refunds for canceled orders are processed within 3–5 business days to your original payment method.
Return Window for Standard Items
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Standard items (sports gear, multi-piece sets, etc.) can be returned within 30 days of delivery.
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Items must be unused, in original condition, and in original packaging.
Non-Returnable Items
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Customized or personalized items (unless defective)
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Health and personal care products
Defective or Damaged Items
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If your item arrives damaged or defective, contact us within 7 days of delivery with a photo.
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Verified defective or damaged items will be replaced or fully refunded.
Refunds
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Once your return is received and inspected, we’ll notify you by email regarding approval or rejection.
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Approved refunds are processed within 7–10 business days to your original payment method.
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Partial refunds may apply if items are returned damaged, used, or missing parts not caused by Onini.
Exchanges
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Only defective or damaged items are eligible for replacement.
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Contact support@oninishop.com within 7 days of delivery to request an exchange.
Return Shipping
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Customers are responsible for return shipping except for defective or wrong items.
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For returns over $50, consider using a trackable shipping service or shipping insurance.
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Return shipping times may vary due to international transit.
Gifts
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Gift returns receive a gift credit.
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If the gift was sent to the giver first, the refund goes to the gift giver.
US Customers
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All shipments are tax & duty paid – no extra customs fees.
Need Help?
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Email support@oninishop.com for assistance. We’re here to make your shopping experience smooth and worry-free.